Partners Success Executive (Wellness)

TL;DR

Partners Success Executive (Wellness): Managing and maintaining relationships with key wellness partners to ensure seamless integration and high retention with an accent on contract negotiation and partner performance analysis. Focus on optimizing partner success strategies, handling complex inquiries via Zendesk, and improving overall partner experience.

Location: Hybrid in Cologne, Germany (minimum 2 days per week in office)

Company

Global workplace wellness platform connecting employees to a wide network of fitness, mindfulness, therapy, and nutrition partners.

What you will do

• Manage and maintain relationships with key partners and handle support inquiries via Zendesk.
• Support partner integration processes to ensure a seamless onboarding experience.
• Negotiate renewal contract terms and pricing changes with partners.
• Analyze partner performance data to develop and implement retention and success strategies.
• Collaborate with internal teams to address partner needs and improve product expertise organization-wide.
• Monitor performance metrics and create reports to achieve savings and other business objectives.

Requirements

• 3+ years of proven experience in key account management.
• Strong project management skills with the ability to work independently and manage multiple priorities.
• Hands-on mentality and a proactive approach to problem-solving.
• Experience with advanced data analysis and dashboards is a plus.
• Prior experience within the fitness industry or in a global role is highly desirable.

Culture & Benefits

• Free hirify.global Gold membership for the employee and up to three family members.
• Flexible work model with home office equipment reimbursement and a monthly work allowance.
• Flexible scheduling that aligns with team needs and personal routines.
• Minimum of 25 days paid holiday per year, including a bonus day for your birthday.
• 100% paid parental leave for all new parents, including an extended leave and ramp-back period.
• Access to professional development platforms and personalized career growth roadmaps.