Strategic Customer Success Manager

TL;DR

Strategic Customer Success Manager (Compliance SaaS): Own success of 10–15 Tier 1 enterprise accounts across Supplier Intelligence, Product Compliance, Traceability, or Sustainability & Reporting with an accent on multi-module adoption, executive relationships, and expansion opportunities. Focus on building success plans, driving renewals and upsells, and channeling customer insights into product and GTM decisions.

Hybrid in Munich or Madrid — strong in-office presence (3 days per week) and regular time on-site with customers across Europe.

Company

hirify.global is a SaaS platform helping 2,500+ companies with regulatory compliance in sustainability, supply chain, and product transparency, backed by BlackRock, Goldman Sachs, and Armira.

What you will do

• Build and maintain success plans, QBRs, and renewal motions for 10–15 named Tier 1 accounts.
• Drive multi-module adoption and platform expansion by aligning with customer regulatory roadmaps.
• Lead expansion conversations to BANT-qualified opportunities alongside Account Executives.
• Maintain quarterly Opp Maps for renewals, retention risks, cross-sells, and upsells.
• Own executive relationship maps, engaging C-level stakeholders and bringing in hirify.global leadership.
• Act as customer voice to Product on roadmap and prioritization; contribute to topic forums.
• Keep account health, risks, and forecasts updated in Planhat and HubSpot.

Requirements

• 5+ years in Customer Success, Strategic Account Management, or post-sales Consulting in enterprise B2B SaaS.
• Practitioner-level depth in Supplier Intelligence, Product Compliance, Traceability, or Sustainability & Reporting.
• Track record running multi-product, multi-stakeholder accounts with renewal and expansion responsibility.
• Credible at CxO level with CFOs, COOs, CSOs, VPs of Compliance.
• AI-native operator using AI daily for account research, planning, comms, and reporting.
• Excellent written and spoken English; confident with CRM/CS tools like HubSpot, Planhat.

Nice to have

• German or Spanish at working level.
• Hands-on exposure to CSRD, EUDR, CBAM, EU Taxonomy, PPWR, or REACH.
• Background in strategic/regulatory consulting or scaling CS functions.

Culture & Benefits

• AI-native workflows with real budget for AI tooling.
• Competitive base salary plus performance component tied to retention, expansion, and adoption KPIs.
• Hybrid model with strong office presence in Munich/Madrid and customer site visits.
• Direct access to senior leadership; influence on product, pricing, and GTM.
• Career path to CS Team Lead, strategy, or broader commercial roles.
• Structured CS organization with Academy for enablement and Professional Services for onboarding.