Senior Manager, Billing Operations

TL;DR

Senior Manager, Billing Operations (SaaS): Own the full quote-to-cash lifecycle for subscription revenue streams with an accent on invoice generation, collections strategy, and month-end handoff to Accounting. Focus on optimizing billing platforms, building processes from scratch, managing Deal Desk, and developing KPI dashboards in a high-growth environment.

Location: United States, hybrid and remote work models based on proximity to office hubs. Travel expected for team and company offsites several times a year.

Company

hirify.global is the all-in-one cloud-based platform helping auto repair shops run smarter and grow faster.

What You’ll Do

• Own the order-to-cash lifecycle from invoice generation through cash collection and GL handoff.
• Administer and optimize billing platform, including configurations, integrations, and product catalog.
• Manage collections, dunning, AR aging, and involuntary churn reduction.
• Handle Deal Desk for non-standard billing, maintain Billing Playbook, and train Sales.
• Build and own KPI dashboards for invoicing accuracy, DSO, collection rates, and disputes.
• Lead billing system migrations, build the team, and partner cross-functionally with Sales, CS, Accounting, and Engineering.

Requirements

• Progressive experience in billing/order-to-cash/revenue operations with at least 3 years in management/leadership.
• Hands-on with SaaS subscription billing: cycles, proration, mid-term changes, renewals.
• Experience managing billing platforms like Chargebee or Stripe Billing and ERP integrations.
• Understanding of ASC 606 for billing and revenue recognition.
• Ability to build processes, playbooks, and reporting in high-growth settings.
• Strong cross-functional communication with GTM, CS, FP&A, and Accounting.

Nice to have

• Familiarity with embedded payments or payment processing.
• Venture/PE-backed company experience.
• CPA or accounting background.
• SMB-focused SaaS experience.

Culture & Benefits

• Hybrid/remote flexibility with intentional in-person connection via offsites.
• Competitive base salary, generous PTO, paid maternity/parental/medical leave.
• Comprehensive health benefits: 100% premiums for employee-only medical/dental/vision, 50% for families; mental health counseling.
• 401(k) with 100% employer match up to 6%, FSA/HSA, life/AD&D insurance.
• Wellness allowance up to $60/month, $300 home office setup after one year, continuing education support.