Senior Pre-Sales Engagement Manager

TL;DR

Senior Pre-Sales Engagement Manager (SaaS + AI): Shape how Fin is deployed for customers before a contract is signed, turning customer ambiguity into a clear deployment path with an accent on scoping services, defining Statements of Work (SOWs), and designing AI-powered solution approaches. Focus on balancing speed, adoption, and long-term value while partnering with Sales and bridging Product, Engineering, and Customer Success to ensure what is sold can be delivered.

Location: London, England

Company

Fin (hirify.global) builds an AI Customer Agent that delivers always-on customer support across the customer journey, including native integration with hirify.global help desk.

What you will do

• Lead services scoping with customers (Director to C-level) to understand support operations, goals, and constraints, and convert them into a deployment path.
• Own the pre-sales story by partnering with Sales to position services, shape deals, and build customer confidence in day-one value.
• Translate business and technical requirements into accurate Statements of Work (SOWs), including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities.
• Design AI-powered solutions that rethink customer experience and avoid simply replicating old workflows with new tools.
• Assess deal complexity (workspace/workflow design, Fin readiness, migration complexity, integrations) and reflect it in clear SOWs.
• Bridge customer needs with Product, Engineering, and Customer Success, and contribute to process improvements and scalable pre-sales/deployment ways of working.

Requirements

• 3–5 years in consulting, pre-sales, solutions, or customer success, with experience solving real customer problems.
• Ability to engage both technical teams and senior executives, switching between deep technical detail and high-level business conversation.
• Proven track record creating accurate, customer-ready SOWs that led to successful project delivery.
• Strong commercial acumen and ability to partner with Sales to drive revenue.
• Excellent stakeholder management, negotiation, and communication skills.
• Familiarity with SaaS + AI automation, integrations, and change management best practices.

Culture & Benefits

• Hybrid working policy: expected in the office at least three days per week.
• Competitive salary and equity; regular compensation reviews.
• Comprehensive health and dental insurance for you and dependents, plus life assurance.
• Flexible paid time off; paid maternity leave and 6 weeks paternity leave.
• Unlimited access to Claude Code and best-in-class AI tools; experimentation and building encouraged.
• Pension scheme with match up to 4% and Cycle-to-Work Scheme; MacBooks standard (Windows for certain roles).

Hiring process

• Interviews focused on pre-sales engagement, scoping/SOW creation, and stakeholder communication.
• Discussion of how experience translates into building and improving pre-sales playbooks and deployment services.