Senior Technical Account Manager (AI)

TL;DR

Senior Technical Account Manager (AI): Acting as a strategic advisor for enterprise customers to maximize the value of AI-driven customer experience platforms with an accent on technical success, platform optimization, and digital transformation. Focus on aligning customer roadmaps with product capabilities, identifying new AI use cases, and ensuring system stability and performance.

Location: Must be based in or near Amsterdam (Hybrid)

Company

hirify.global is a global leader in AI-powered experience orchestration, connecting people, systems, and data to help over 8,000 organizations deliver personalized customer service.

What you will do

• Act as a trusted advisor to enterprise customers, driving adoption and value realization of AI-driven CX platforms.
• Collaborate with internal teams and DevOps specialists to resolve technical issues and provide insights into customer business needs.
• Identify and recommend new AI and orchestration use cases to improve key customer experience metrics.
• Deliver training materials and present technical strategies to various management levels.
• Ensure platform stability and mitigate risks through proactive monitoring and strategic planning.
• Translate complex business requirements into actionable technical features and solutions.

Requirements

• Minimum 5 years of experience in Technical Account Management, Customer Success, or Solutions roles within Enterprise SaaS.
• Strong understanding of AI concepts, governance, compliance, and risk frameworks.
• Knowledge of APIs, integrations, and cloud architectures.
• Ability to interpret data, drive insights, and manage multiple projects in an organized manner.
• Professionalism and experience in managing and growing complex customer relationships.
• Relevant cloud certifications (e.g., Azure Foundations or AWS Practitioner) are highly preferred.

Culture & Benefits

• Flexible-first culture designed to support work-life balance.
• Opportunities for growth in the AI era through mentorship and leadership development programs.
• Benefits include paid volunteer time, well-being resources, and regionally tailored programs.
• Work with a global team of nearly 7,000 employees in a certified Great Place to Work environment.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum of five interviews).