Senior Program Manager - Facility Services

TL;DR

Senior Program Manager (Facility Services): Oversight of Continuous Improvement Program, Business Support Program, Technical Training Program, and Planning and Scheduling Program with an accent on direct leadership of program managers, customer relations, quality assurance, problem solving, and service delivery. Focus on developing performance metrics, budget oversight, short/long-range planning, and assisting in new location startups.

Location: Remote from home office in USA (Ankeny IA, Omaha NE, St. Louis MO, Chicago IL, Minneapolis MN); up to 25% travel to client sites and meetings

Salary: $102,000 - $120,000

Company

Industry leader in cutting-edge maintenance and janitorial programs for corporate office portfolios, manufacturing plants, and large public venues.

What you will do

• Manage Continuous Improvement, Business Support, Planning & Scheduling, and Technical Training Programs including direction, coordination, and performance oversight.
• Lead program managers, handle customer relations, ensure quality assurance, problem solving, and continuous improvement.
• Oversee budgets, develop and implement performance metrics, and report progress.
• Provide short- and long-range planning in collaboration with Director of Operations, program managers, and customers.
• Assist in new location startups related to these programs.
• Ensure adherence to safety programs, company policies, and efficient task performance.

Requirements

• High school degree or GED minimum; advanced degree in Business Management preferred
• Minimum 5 years in program management; experience in training, planning & scheduling preferred
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to travel up to 25%
• Excellent oral/written communication and interpersonal skills
• Membership in industry organizations (SMRP, IFMA, BOMA) with certifications desired

Culture & Benefits

• Weekly pay on Fridays
• Comprehensive benefits starting first day including health, vision, dental insurance, FSA, HSA, retirement plans, life/disability insurance, paid time off
• Advancement opportunities
• Training for cutting-edge facility work
• Company-provided safety apparel and uniforms
• Over $14K in company-paid benefits and time off