Email Manager

TL;DR

Email Manager: Lead operational and strategic management of email infrastructure and mail operations function with an accent on platform reliability, deliverability, and team leadership. Focus on troubleshooting complex delivery issues, incident response, compliance with regulations, and driving continuous improvements in high-volume email ecosystem.

Location: Work from anywhere (remote opportunity, anticipated to be performed outside of Ontario)

Company

Fast-growing web hosting company offering cloud-based solutions, website builder, email services, and 24/7 support to individuals and SMBs worldwide.

What you will do

• Lead, mentor, and develop a team of email operations specialists, managing priorities and performance
• Oversee administration, maintenance, and improvement of email infrastructure including MTAs, SPF/DKIM/DMARC, DNS, and filtering systems
• Monitor health, deliverability metrics, and sender reputation; troubleshoot complex mail issues
• Handle escalations as primary contact, coordinating with Support, Engineering, Security, and Account Management
• Lead incident response for outages, ensure compliance with CAN-SPAM, CASL, GDPR, and provide strategic recommendations
• Stay current on industry trends and support additional projects as needed

Requirements

• 4+ years in email operations, deliverability, or mail infrastructure
• 1–2+ years of team leadership or people management
• Strong knowledge of SMTP, IMAP, POP3, MIME protocols
• Hands-on with SPF, DKIM, DMARC implementation and troubleshooting
• Experience diagnosing complex mail delivery issues in enterprise/SaaS environments
• Familiarity with MTAs like Postfix, Sendmail, or Exim; DNS management

Nice to have

• Experience with monitoring tools like Grafana or Datadog
• Exposure to phishing prevention, spoofing protection, and email security
• High-volume or transactional email environments

Culture & Benefits

• Work from anywhere with flexible arrangements for work/life balance
• Competitive salary and career advancement opportunities
• Professional development and growth in a diverse, inclusive culture
• Friendly environment built on trust, respect, and innovation