Customer Success Manager (B2B Marketing)

TL;DR

Customer Success Manager (B2B Marketing): Managing and growing relationships with Fortune 1000 clients for a B2B Marketing ROI platform with an accent on strategic success planning, upsells, cross-sells, and renewal execution. Focus on establishing trusted advisor relationships, mitigating risk, and maximizing customer investments through deep product expertise.

Location: Remote US

Salary: $140,000–$170,000 OTE (Base + Variable Performance Pay)

Company

hirify.global is a product company focused on solving the primary business challenge for B2B marketers by providing a platform for campaign insights to prove Marketing ROI and facilitate better marketing decisions.

What you will do

• Manage relationships with customers throughout their lifecycle, including implementation, training, success planning, and renewal.
• Provide meaningful reporting and insights to customers.
• Identify and pursue opportunities to grow existing partnerships through upsells and cross-sells.
• Establish trusted advisor relationships with clients and engage all relevant account stakeholders.
• Become an expert on hirify.global’s solutions and market landscape.
• Utilize CRMs (ideally Salesforce) to manage renewal opportunities, contacts, and accounts.

Requirements

• Experience managing relationships with partners and stakeholders.
• Demonstrated executive presence and comfort in creating and delivering presentations.
• Proficiency with CRM systems, ideally Salesforce.
• Experience crafting strategic success plans that align with organizational goals.
• Ability to identify and mitigate risks, and create strategic plans to improve customer sentiment.
• Capability for long-term, big-picture thinking combined with short-term strategy execution.
• Ability to operate independently while knowing when to seek team support.

Culture & Benefits

• Remote-first company with unlimited PTO and 13 paid company holidays, plus 2 paid hirify.global rest days per quarter.
• 401(k) plan with company match (US-based).
• Health, Dental, Vision, Life, and Long-Term Disability insurance (US-based).
• $250/year home office stipend.
• 12 weeks of fully paid parental leave.
• Mission-driven team motivated by excellence with clear objectives and empowerment.