Strategic Account Manager (Health)

TL;DR

Strategic Account Manager (Health): Managing a portfolio of healthcare clients to deliver SaaS solutions with an accent on retention, strategic expansion, and building long-term clinical and administrative partnerships. Focus on driving account growth, mitigating churn, and utilizing consultative sales motions to ensure client success within the US and Canada.

Location: Must be based in the United States (position requires up to 30% travel)

Salary: $65,600 - $168,200 (includes base and variable pay)

Company

A global leader in health and science information providing evidence-based content and clinical solutions to improve patient outcomes worldwide.

What you will do

• Develop proactive engagement strategies, health checks, and business reviews to ensure client satisfaction and product adoption.
• Identify risk signals and implement mitigation strategies to minimize churn and secure renewals.
• Execute consultative sales motions to identify and close upselling and expansion opportunities aligned with customer goals.
• Build and maintain trusted relationships with stakeholders across clinical, administrative, and IT departments.
• Manage the end-to-end sales process and maintain accurate pipeline data using Salesforce CRM.
• Collaborate with internal teams to share market feedback and support product improvements.

Requirements

• Must be based in the United States.
• 2+ years of experience in healthcare sales or account management.
• Proven track record in renewal management, upselling, or cross-selling, ideally with SaaS technology.
• Proficiency in Salesforce CRM and Microsoft Office tools.
• Ability to travel overnight up to 30% of the time based on business needs.
• Bachelor’s degree.

Nice to have

• Experience in selling information solutions to hospitals or health systems.
• MBA degree.
• Familiarity with sales methodologies such as MEDDPICC, Challenger, Miller Heiman, or Franklin Covey.

Culture & Benefits

• Comprehensive health, retirement, and family benefits.
• Flexible, remote-first work culture.
• Opportunities for career growth and professional learning.
• Diverse, mission-driven team focused on healthcare excellence.