Senior Customer Enablement Program Manager (AI)

TL;DR

Senior Customer Enablement Program Manager (AI): Design and launch new scaled learning experiences that upskill Databricks users globally with an accent on AI-first methodologies, data automation, and cross-functional stakeholder engagement. Focus on building programs from pilot to global rollout, defining initiatives for emerging audiences like app developers and database admins, and driving adoption through performance tracking.

Location: United States

Salary: $93,900 — $161,350 USD (zone-dependent)

Company

Databricks is the data and AI company relied on by over 10,000 organizations worldwide, including 50% of the Fortune 500, to unify data, analytics, and AI on its Data Intelligence Platform.

What you will do

• Build and launch end-to-end learning programs in partnership with Learning & Enablement, Operations, Regional Business, and GTM teams (Marketing, Sales, Field Engineering).
• Design and scale innovative programs within Databricks Free Edition to drive learner growth and user adoption globally.
• Define learning initiatives for technical audiences like app developers and database admins, collaborating with Product, Content Development, and Regional Program Managers.
• Track program performance with data-driven reporting and actionable insights to ensure accountability.

Requirements

• 6+ years of technical program management and stakeholder management in enterprise technology
• Experience designing and launching programs or pilots from zero to one, navigating ambiguity independently
• Experience in Big Data, AI, data science, or equivalent enterprise technologies (preferred)
• Strong storytelling with data to motivate stakeholders, plus scalable process creation for cross-functional adoption
• Experience with product and GTM teams (professional services, customer success, marketing, sales)
• Strong understanding of enablement programs, training methodologies, communications, and presentation skills

Culture & Benefits

• Comprehensive benefits tailored to region, including health insurance, performance bonuses, equity.
• Commitment to diversity, inclusion, and equal employment opportunity.
• Global offices with headquarters in San Francisco.