Associate Systems Administrator

TL;DR

Associate Systems Administrator (Healthcare IT): Deliver onsite and remote technical support for hospital IT systems, data center operations, and end-user issues with an accent on prioritizing patient care-critical systems, hardware/software troubleshooting, and VoIP telephony. Focus on diagnosing complex network problems, managing service desk tickets per ITIL practices, and maintaining IT asset inventory under high-acuity healthcare demands.

On-site position at Springhill Medical Center in Mobile, Alabama. Participation in on-call rotation for after-hours support required. Up to 10% travel.

Hourly Rate: $29.30 USD

Company

hirify.global delivers innovative health IT solutions like Sunrise™, TouchWorks EHR, and Altera Opal to support caregivers worldwide.

What you will do

• Provide onsite and remote technical support to clinical and non-clinical users, prioritizing patient care systems.
• Diagnose and resolve hardware, software, network, and voice issues; escalate when needed.
• Install, configure, deploy, and maintain desktops, laptops, peripherals, mobile devices, and VoIP phones including Cisco Call Manager.
• Monitor, prioritize, and resolve service desk tickets using ITIL best practices.
• Assist with IT infrastructure, data center operations, user access, and asset inventory management.
• Participate in IT projects, upgrades, and contribute to policies reducing recurring issues.

Requirements

• High School diploma required; Associate degree, 2+ years experience, or technical certification preferred.
• 1+ year in Data Center Operations.
• Strong analytical, troubleshooting, interpersonal, and communication skills.
• Basic experience with Service Desk ticketing (e.g., ServiceNow) and ITIL knowledge.
• Proficiency in PC operation, Microsoft Word/Excel; valid Driver’s License for offsite travel.
• Compliance with healthcare IT standards and HIPAA practices.

Nice to have

• Knowledge of Microsoft Windows, Apple products, and networking principles.

Culture & Benefits

• Full-time on-site role with on-call rotation for after-hours and holiday support.
• Customer-service-focused approach in high-acuity healthcare environment.
• Opportunities in IT projects, system upgrades, and technology refresh initiatives.