Associate Technical Support Analyst (Healthcare)

TL;DR

Associate Technical Support Analyst (IT Infrastructure): Providing first-level support for network services and infrastructure within healthcare facilities with an accent on telecommunications, security, and server administration. Focus on troubleshooting hardware/software issues, maintaining network cabling, and supporting clinical applications to ensure system reliability.

Location: Onsite in Morgantown, West Virginia

Company

hirify.global is a leading healthcare system providing comprehensive medical services across multiple facilities.

What you will do

• Provide Tier 1 support for networking, servers, databases, and PC applications across health system facilities.
• Install and rack network/security appliances, manage data cabling, and monitor UPS/backup power.
• Troubleshoot Windows operating systems and support legacy servers and system consolidation projects.
• Manage IT inventory using Workday and ServiceNow, ensuring accurate perpetual counts and reorder levels.
• Coordinate with Tier 2/3 engineers to resolve moderately complex infrastructure and security threats.
• Support video conferencing equipment and provide training to the Service Desk.

Requirements

• Bachelor's degree in IT/Computer Science OR High School diploma with 2 years of networking/server experience.
• Must be located in or able to work onsite in Morgantown, West Virginia.
• Generalist knowledge of IT infrastructure (Servers, Networks, Security, PCs).
• Mid-level proficiency in configuring and troubleshooting Windows 7 and Windows 10.
• Ability to lift at least 50 pounds and travel to remote sites independently.

Nice to have

• CompTIA Network+, Security+, or Server+ certifications.
• Experience with ticketing software and change management processes.
• Knowledge of ITIL and EHR (Electronic Health Record) applications.

Culture & Benefits

• Professional development opportunities through internal training and mentoring.
• Collaborative team environment emphasizing positive spirit and cohesiveness.
• Standard office environment within a large, stable healthcare organization.
• Opportunity to work across multi-disciplinary groups and facilitate meetings.