IT Support Specialist

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

IT Support Specialist (Microsoft 365): Own day-to-day service desk operations including triage, end-user support, onboarding/offboarding, workstation provisioning with an accent on Microsoft 365 administration, asset management, and hardware logistics. Focus on troubleshooting across Windows/macOS/Linux, maintaining documentation, and partnering with HR, Finance, and Security teams.

Location: Red Cat Corporate - Salt Lake City, UT 84115. Must provide proof of U.S. Citizenship or Permanent Residence; no sponsorship for export-restricted work authorization (ITAR/EAR). Physical presence required; ability to lift 25 lbs and navigate facilities.

Company

Fast-scaling company handling technology under ITAR/EAR regulations.

What you will do

Own service desk queue: triage, prioritize, resolve incidents/requests, escalate as needed.
Provide end-user support for laptops, peripherals, printers, conferencing, connectivity, software across Windows, macOS, Linux.
Manage user lifecycle: accounts, licenses, passwords, MFA, onboarding/offboarding, role changes.
Prepare, configure, ship hardware for new hires and remote employees using Intune.
Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), basic Entra ID/Intune.
Maintain asset records, support procurement; create documentation and knowledge base articles.
Partner with HR, Finance, Security on access, compliance, escalations.

Requirements

3+ years in IT support role
Foundational knowledge of Windows 11, peripherals, Microsoft 365 troubleshooting.
Basic Microsoft 365 admin, Entra ID/Azure AD, Intune concepts.
Strong troubleshooting, communication, customer service in ticket-driven environment.
Networking basics: TCP/IP, DNS, DHCP, Wi-Fi, VPN.
Hardware logistics: setup, shipping laptops/accessories.

Nice to have

Associate’s/Bachelor’s in IT/IS/CS or equivalent.
CompTIA A+ or Microsoft fundamentals certification.
Ticketing systems (Jira Service Management, ServiceNow, HaloPSA).
Remote support tools, asset-tracking, SaaS identity admin.

Culture & Benefits

Base pay plus equity and potential bonuses.
Structured ticket-driven workflow with escalations.
Occasional off-hours/weekend work for emergencies.

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