Success Engagement Manager (SmartMDU)

TL;DR

Success Engagement Manager (SmartMDU): Drive growth and adoption of SmartMDU for MSPs and CSPs in the MDU market with an accent on project management, enablement programs, and go-to-market strategies. Focus on developing training content, leading launch processes, and collaborating with cross-functional teams to deliver value and gather feedback.

Remote position that could be based anywhere in the United States or Canada. In-person meeting required as part of recruitment and hiring process.

$99,000–$189,800 USD annual base (varies by location; bonus eligible).

Company

hirify.global provides a cloud-first, AI-powered platform enabling CSPs and MSPs to simplify operations, automate processes, and innovate in the broadband industry.

What you will do

• Project manage new product launches from point of sale through onboarding, launch, and adoption.
• Create and evolve enablement programs, roadmaps, guides, videos, and training materials for MSPs and CSPs.
• Lead go-to-market planning and develop use cases for SmartMDU.
• Partner with Product, Marketing, Services, Success, and Sales to build compelling solutions.
• Gather product feedback, plan feature adoptions, and propagate self-service assets.
• Support hirify.global Community with best practice articles and customer case studies.

Requirements

• 8+ years in solution/product management, marketing, or success roles.
• 1-3+ years direct customer advocacy and engagement in success, services, consulting, project, or account management.
• Experience in the MDU market required.
• Experience with Managed Service Providers required.
• Thorough understanding of marketing and launch processes for hardware/software.
• Strong written communication, public speaking, and strategic execution skills.
• Travel <25%; valid driver's license required.

Nice to have

• B2B and B2B2C marketing experience.
• Developing enablement content and delivering training.
• Project management experience.
• SaaS, telecommunications, or commercial Wi-Fi industry experience.

Culture & Benefits

• Remote work in North America.
• Competitive total compensation with bonus.
• Comprehensive benefits package.
• Opportunity to innovate in broadband and connect communities.
• Collaborative, fast-paced environment focused on customer success.