Engagement Manager (AI Agents)

TL;DR

Engagement Manager (AI Agents): Leading the deployment of VoiceAI and ChatAI for enterprise customers with an accent on end-to-end delivery and value realization. Focus on orchestrating cross-functional delivery pods, managing C-suite stakeholders, and establishing scalable AI governance processes.

Location: Hybrid in Redwood City, CA

Salary: $133,000–$149,000 per annum

Company

hirify.global is an AI Agents platform for customer experience designed to help organizations deploy specialized AI agents to automate the full CX lifecycle.

What you will do

• Lead end-to-end AI Agent delivery from business discovery and design to go-live, hypercare, and optimization.
• Orchestrate cross-functional delivery pods including Experience Designers, AI Agent Engineers, and Telephony Engineers.
• Drive customer outcomes and long-term success by running QBRs, tracking KPIs, and managing multi-phase AI transformations.
• Establish scalable governance through the creation of playbooks, evaluation frameworks, and UAT processes.
• Guide enterprise customers through operational readiness, change management, and AI scaling best practices.
• Act as the face of AI strategy for IT executives and C-suite stakeholders, translating technical concepts into business outcomes.

Requirements

• 5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, or CX preferred).
• Proven success leading complex enterprise implementations with cross-functional and executive stakeholders.
• Deep understanding of contact center KPIs such as containment, AHT, CSAT, and NPS.
• Ability to manage multiple concurrent projects in a fast-paced, evolving environment.
• Must be based in or able to work hybrid in Redwood City, CA.

Nice to have

• Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms.
• Hands-on experience with CCaaS platforms such as Genesys, NICE, Amazon Connect, Five9, Talkdesk, or Zoom Contact Center.

Culture & Benefits

• Competitive compensation including base pay, performance incentives, and equity ownership.
• Comprehensive medical, dental, and vision insurance for employees and dependents.
• Unlimited flexible PTO, 10 company holidays, and an annual company-wide Winter Break.
• 401(k) plan for long-term financial planning.
• Quarterly Lifestyle Spending Account for wellness, learning, and personal growth.
• Monthly mobile and internet stipend to support hybrid work connectivity.