Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Orchestrating the full customer journey for enterprise accounts in highly-regulated industries with an accent on executive governance and commercial management. Focus on driving outcomes from pre-sale handover through renewal and expansion, managing complex multi-stakeholder programs.

Location: Bellevue, WA, USA / Remote (Hybrid)

Salary: $110,000 - $140,000 a year

Company

hirify.global is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data.

What you will do

• Manage the end-to-end customer journey from pre-sale engagement through renewal and expansion for strategic accounts.
• Lead governance charter activation, defining program accountability, decision rights, and escalation paths.
• Coordinate between Onboarding, Delivery, and AI & Governance teams to ensure seamless handoffs and quality gates.
• Oversee partner-led enterprise accounts, ensuring execution quality and intervening when outcomes are at risk.
• Build and deliver outcome-based renewal business cases quantifying risk reduction and storage cost savings.
• Develop and present monthly executive reports and QBR decks to senior stakeholders.

Requirements

• 3-5+ years in enterprise Customer Success, Account Management, or post-sale B2B SaaS.
• Experience managing relationships with senior executives (CIO, CDO, Legal, Risk) in complex environments.
• Proven ability to lead executive reviews, QBRs, and board-level reporting.
• Strong commercial acumen in renewal forecasting and business case development.
• Must be based in or able to work in Bellevue, WA, USA (Hybrid).
• Ability to pass a police background check.

Nice to have

• Experience with partner-led delivery or partner-oversight models.
• Familiarity with AI governance, data classification, or information security frameworks.
• Prior experience in banking, financial services, public sector, or critical infrastructure.
• Experience with hirify.global products or similar information governance platforms.

Culture & Benefits

• Flexible work arrangements with a strong focus on work-life harmony.
• Generous paid parental leave and 4 weeks of annual leave.
• Access to Employee Stock Ownership Plan (ESOP).
• Personal Development budget for all staff.
• Collaborative and transparent environment with global growth opportunities.

Hiring process

• Application review using AI tools to assist the recruitment team.
• Final hiring decisions are made by human judgment.