Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS/Logistics): Managing a portfolio of enterprise customers to drive product adoption, retention, and satisfaction with an accent on building consultative relationships and strategic advisory. Focus on identifying upsell opportunities, facilitating Executive Business Reviews, and optimizing supply chain operations through AI-driven visibility.

Location: Remote (USA) or Chicago, IL

Salary: $80,000 - $120,000 per year

Company

AI-driven supply chain transformation leader providing real-time visibility and automated action for global enterprises.

What you will do

• Own end-to-end relationships with assigned enterprise customers to increase adoption and ensure retention.
• Act as a strategic advisor to help customers achieve business objectives and key performance indicators.
• Conduct quarterly Executive Business Reviews to evaluate goals, progress, and opportunities.
• Identify and develop upsell opportunities within the existing book of business.
• Collaborate cross-departmentally to advocate for customer needs and manage account escalations.

Requirements

• At least 8 years of experience in Customer Success or Account Management at a SaaS company.
• Proven experience working with enterprise customers.
• Location: Must be based in the USA (Remote or Chicago, IL).
• Ability to travel 10% or more of the time.
• Strong ability to multitask and prioritize workload in a fast-paced environment.

Nice to have

• Supply Chain industry experience.
• Bilingual proficiency.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance starting from the first day.
• 401k retirement savings with employer match and employee stock option program.
• Generous PTO, global recharge days, and paid parental leave for all parents.
• Annual wellness stipend and technology reimbursement.
• Commuter benefits for employees working in the Chicago office.