Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Lead adoption, value realization, and long-term partnerships for strategic enterprise accounts with an accent on deploying AI agents, copilots, and conversational intelligence. Focus on driving process changes, executive relationships, and scaling customer success practices in a fast-growing AI company.

Location: Remote-US

Salary: $135,000-$158,000

Company

hirify.global is the AI Agents platform for customer experience, enabling businesses to deploy specialized AI agents across the CX lifecycle.

What you will do

• Drive process change and product adoption through change management, executive relationships, project management, and training.
• Monitor customer health and take data-driven actions across the customer journey.
• Conduct Quarterly Business Reviews at executive level to demonstrate value.
• Champion customer retention and partner on upsells with Account Managers.
• Advocate for customer needs and guide adoption of new features.
• Collaborate internally and externally to solve customer pain points and contribute to scaling Customer Success.

Requirements

• 5-7 years owning clients as CSM for SaaS, with proven value add.
• Track record managing enterprise-level strategic accounts.
• Ability to uncover business needs and align SaaS usage to meet them.
• Strong understanding of SaaS models, customer success methodologies, and lifecycle management.
• Excellent communication, presentation, interpersonal, organizational, and project management skills.
• Data-driven, process-oriented with experience up-leveling product, process, and people.
• Thrive in fast-paced, ambiguous startup environment.

Culture & Benefits

• Competitive compensation with equity, performance incentives.
• Comprehensive medical, dental, vision insurance for employees and dependents.
• Unlimited flexible PTO, 10 company holidays, Winter Break, paid parental leave.
• 401(k) plan, quarterly lifestyle spending account for wellness and development.
• Monthly mobile + internet stipend, pre-tax commuter benefits.
• Autonomy and agency in scaling a GenAI platform for customer experience.