Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS/Climatetech): Own post-sale relationships with utility and enterprise customers for AI-powered wildfire detection platform with an accent on installations, renewals, and expansions. Focus on navigating regulatory environments, partnering with operations and sales teams, and driving product adoption and account health.

Location: US - Remote

Compensation: $127,667 – $174,960 • Offers Equity

Company

Growth-stage startup headquartered in San Francisco, leader in early wildfire detection using AI, 360-degree cameras, satellite data, and web platform, serving customers across 16 US states, Australia, and Canada.

What you will do

• Partner with Operations for swift execution of new camera station installations and facilitate actions across Sales and Operations.
• Drive account management to ensure customer satisfaction, identify expansion opportunities, and support renewals in land-and-expand strategy.
• Navigate SaaS expectations, align business goals with client needs, and deliver tailored solutions based on deep understanding of customer goals.
• Problem-solve delivery challenges, present strategic findings, and foster decision-making by bridging client priorities with internal teams.
• Maintain strong relationships for streamlined implementations, ongoing needs reviews, and recommendations to boost adoption and success.
• Contribute to product feature development by collaborating with Product and Engineering teams.

Requirements

• BS/BA degree; MBA, MS, or relevant experience preferred.
• At least 7 years in technology consulting or account management, preferably SaaS/enterprise software.
• Proven track record with Fortune 1000 customers and 7-figure+ recurring revenue.
• Experience in cross-functional environments, leading teams, multitasking, and attention to detail.
• Proficiency in customer interactions, relationship-building, and presentations.
• Passion for environmental issues; travel 10-20%.

Culture & Benefits

• Hybrid-remote work environment in fast-paced growth-stage startup.
• Comprehensive medical, dental, vision coverage, matching 401(k), flexible PTO, and stock options.
• Focus on climate tech innovation, recognized by Fast Company, TIME, and MIT Technology Review.