Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Building and maintaining strong relationships with enterprise customers to maximize the value of AI-powered CX assurance solutions with an accent on ROI articulation, revenue growth, and long-term adoption. Focus on managing multinational accounts, negotiating renewals, and bridging the gap between technical product capabilities and strategic C-suite value.

Location: Remote (Preferably based on the East Coast or Eastern time zone of the United States)

Salary: $110,000 - $135,000 a year (OTE)

Company

hirify.global is the global leader in AI-powered customer experience assurance, providing a unified platform for continuous testing and monitoring across voice, digital, and conversational AI channels.

What you will do

• Own customer outcomes and articulate measurable ROI to key stakeholders and executives.
• Negotiate long-term renewals with a focus on secured revenue uplift.
• Act as a program manager across the customer journey, including professional services engagements.
• Build adoption and value plans to establish a long-term vision for customer growth.
• Organize and host regular check-in meetings, onsite visits, and Executive Business Reviews (EBRs).
• Identify cross-sell and upsell opportunities within the existing customer base to grow revenue.

Requirements

• Minimum of 5 years of experience in a Customer Success Role.
• Experience managing large, multinational accounts and presenting to senior executives.
• Proven track record of meeting and exceeding commercial targets.
• Strong technical acumen to translate product strengths into business value.
• Strong program management and analytical skills to identify patterns and trends.
• Must be based in the US, preferably on the East Coast or Eastern time zone.

Nice to have

• Previous experience working in a SaaS or telecoms environment.
• Knowledge of software testing and the software development lifecycle (SDLC).
• Bachelor's degree in a related discipline.

Culture & Benefits

• Flexible work environment with a results-oriented approach.
• Commitment to diversity, equity, inclusion, and belonging (DEIB).
• Collaborative, fast-paced culture focused on continuous improvement.
• Family-first, team-oriented atmosphere within a growing global company.