Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Managing enterprise customer relationships and ensuring value realization from hirify.global’s AI-powered customer experience assurance platform with an accent on strategic account management, program management, and technical value translation. Focus on negotiating renewals, driving adoption, and delivering measurable ROI to senior stakeholders in a SaaS environment.

Location: Must be based in the United States, preferably East Coast or Eastern time zone

Salary: $110,000 - $135,000 per year

Company

hirify.global is a global leader in AI-powered customer experience assurance, providing a unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels to optimize customer journeys for leading brands worldwide.

What you will do

• Own customer outcomes and ensure value delivery throughout the customer lifecycle
• Negotiate long-term renewals and secure revenue growth
• Manage the entire customer journey including professional services engagements
• Build adoption and value plans aligned with customer strategic objectives
• Serve as a technical bridge translating product capabilities to business value for executives and end users
• Identify and grow new revenue opportunities within existing accounts

Requirements

• Must be based in the United States, preferably East Coast or Eastern time zone
• Minimum 5 years experience in Customer Success roles managing large multinational accounts
• Strong program management, strategic thinking, and technical acumen
• Experience in SaaS or telecom environments preferred
• Ability to engage confidently with senior customer executives and deliver measurable ROI
• Bachelor's degree in related discipline desirable

Nice to have

• Knowledge of software testing and software development lifecycle

Culture & Benefits

• Flexible remote work environment with a focus on results and continuous improvement
• Inclusive, diverse, and discrimination-free workplace
• Fast-paced, team-oriented culture with family-first values
• Competitive compensation and opportunities for growth