Manager UX Design (Healthcare)

TL;DR

Manager UX Design (Healthcare): Leading a team of UX designers and researchers to deliver intuitive and accessible experiences for clinical decision support and patient engagement tools with an accent on AI-driven features and human-centered design principles. Focus on defining UX strategy, coaching on human-AI collaboration including confidence and feedback loops, and integrating research insights into product decisions.

Location: Home-based in Philadelphia PA, New York, New York City, Rochester NY, New Jersey, Virginia, Delaware (US only)

Salary: $118,300 - $219,800 USD (US National Base Pay Range, varies by location; eligible for annual incentive bonus)

Company

Global organization with 10,000 employees providing knowledge and analytics for research and healthcare professionals, including clinical decision support and medical education tools.

What you will do

• Partner with Product, Engineering, Data Science, and Clinical stakeholders to integrate AI-driven experiences responsibly into products.
• Define and evolve UX vision and strategy aligned to business goals and user needs.
• Lead, coach, and grow a team of UX designers and researchers, fostering inclusion and continuous learning.
• Set standards for human-centered, data-informed design and drive adoption of design systems.
• Conduct continuous research to understand clinical, educational, and patient needs.
• Champion inclusive design and WCAG accessibility throughout the product lifecycle.

Requirements

• 8+ years in UX design, 2+ years in people leadership
• Proven track record delivering user-centered digital products in complex, regulated environments like healthcare.
• Experience leading UX strategy for AI-enabled features, ensuring ethical and transparent AI interactions.
• Deep knowledge of modern UX methodologies, design systems, and accessibility standards (WCAG).
• Proficiency with design tools like Figma and research platforms.
• Must be eligible to work in the US (EEO/AA employer)

Nice to have

• Familiarity with healthcare or clinical workflows.
• Experience designing AI/ML-powered products and data-driven interfaces.

Culture & Benefits

• Country-specific benefits including well-being support.
• Focus on inclusion, diversity, and continuous learning.
• High-performing team environment with tools, training, and career development.
• Part of RELX, committed to fair hiring and accessibility accommodations.