Project Manager, Client Implementation & Onboarding

TL;DR

Project Manager, Client Implementation & Onboarding (SaaS): Lead end-to-end client implementations and onboarding for sports fan engagement platform with an accent on project planning, cross-functional execution, and product configuration. Focus on managing timelines, mitigating risks, building client relationships, and ensuring successful go-live handoffs.

Location: Remote (US)

Compensation: $100,000 + equity

Company

Remote-first startup founded in 2021 transforming live sports experiences with an end-to-end fan engagement platform unifying ticketing, merchandise, and game day operations for NBA, WNBA, and NWSL teams.

What you will do

• Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff to go-live
• Build and maintain project plans, status trackers, and documentation; run meetings and drive cross-functional execution across engineering, product, and customer success
• Serve as primary point of contact for clients, building trust, managing requests, and translating feedback into requirements for product and engineering
• Configure client environments, validate setups, and act as product expert for diverse use cases
• Identify process improvements and use AI tools to streamline documentation and updates
• Lead handoffs to account management post go-live with full context and documentation

Requirements

• 4+ years in implementation, project management, or client services with enterprise client ownership
• Track record managing multiple complex implementations in parallel and delivering on time
• Strong communication skills to translate between technical and non-technical audiences
• Comfort with product configuration, admin tooling, and explaining technical concepts
• Detail-oriented with excellent organizational and documentation habits
• Collaborative with strong ownership; interest in AI tools for efficiency

Nice to have

• SaaS implementations or software integrations, especially enterprise
• Experience supporting sales, demos, or solutioning
• Background in customer success or account management
• Familiarity with Linear or Notion

Culture & Benefits

• Remote-first with flex PTO and 16 weeks paid parental leave
• Competitive salary, equity, 401(k), and generous medical/dental/vision plans
• $1,000 WFH tech setup and $1,000 learning/development reimbursement
• Company-paid sustainability subscription for carbon neutrality
• Core values: trust, underdog mindset, team wins, do your thing