Customer Adoption Manager (Homebuilding)

TL;DR

Customer Adoption Manager (Homebuilding): Lead enterprise-wide adoption projects across the residential homebuilding lifecycle with an accent on multi-department change management and operating model reinvention. Focus on accelerating time-to-value, serving as escalation owner, bringing market intelligence, and influencing product direction based on implementation friction.

Location: Remote (United States)

Company

VC-backed startup changing how new homes are designed and built, with $83M raised from top VCs and strategic investors in construction and manufacturing.

What you will do

• Lead multi-department change across Architecture, Purchasing, Sales, and Operations in the homebuilding lifecycle
• Guide customers toward operating model reinvention beyond incremental adoption
• Serve as escalation owner for high-stakes issues
• Bring market intelligence and industry trends into customer engagements
• Influence product direction based on real-world implementation challenges

Requirements

• 4+ years in Customer Success, ideally in fast-paced SaaS
• Domain knowledge in Homebuilding
• Experience with Customer Success Platforms (Planhat, ChurnZero, Gainsight) and quick learning of new systems
• Strong ownership, proactive issue triage and resolution
• Comfortable using AI and deep analytics for measurable customer value
• Excellent partnership and communication skills with diverse stakeholders (CEOs, architects, engineers)

Culture & Benefits

• Remote-first since 2018 with flexible hours
• Competitive salary with significant equity
• Comprehensive medical, dental, vision coverage for U.S.-based full-time employees
• Unlimited PTO and meaningful maternity/paternity leave
• 401(k), short/long-term disability, home office stipend