Implementation Manager (SaaS)

TL;DR

Implementation Manager (SaaS/Logistics): Orchestrating enterprise transformations for Global 1000 companies with an accent on supply chain visibility and software deployment. Focus on transforming complex logistics challenges into streamlined solutions and managing high-level stakeholder relationships.

Location: Must be based in the USA (Chicago, IL or Remote)

Salary: $80,000 - $120,000

Company

hirify.global is a leader in AI-driven supply chain transformation and real-time visibility for global enterprises.

What you will do

• Serve as a strategic advisor for Global 1000 customers onboarding the supply chain visibility platform.
• Execute and tailor software implementations based on specific customer requirements and business goals.
• Manage complex enterprise projects from initiation to deployment, coordinating internal technical teams and external stakeholders.
• Facilitate stakeholder training, executive reviews, and regular progress meetings to ensure platform adoption.
• Act as a liaison to the product team, providing real-time customer feedback to align the product roadmap.
• Partner with Sales and Customer Success to ensure a seamless transition throughout the customer lifecycle.

Requirements

• 4+ years of experience implementing enterprise SaaS solutions.
• Proven ability to influence C-suite executives and technical architects.
• Strong analytical skills to optimize complex business processes in dynamic environments.
• Expertise in SaaS implementation, preferably within supply chain, logistics, or transportation.
• Must be based in the USA.
• Ability to travel to customer sites for key milestones (20-25% travel expectation).

Culture & Benefits

• Medical, Dental, and Vision benefits starting on day one.
• 401k retirement savings with employer match.
• Bonus, incentive compensation, and employee stock option program.
• Generous PTO, global recharge days, and paid parental leave.
• Annual wellness stipend and technology reimbursement.
• Collaborative culture with a focus on diversity and continuous learning.