Product Designer, Content (Fintech)

TL;DR

Product Designer, Content (Fintech): Translate complex financial and process concepts into understandable, motivating language for homeowners across email, text, and in-product flows with an accent on writing guidelines, messaging framework, and AI-driven experiences. Focus on reviewing research and data to inform copy, collaborating with cross-functional teams, monitoring performance metrics, and iterating based on learnings.

Location: Local or 100% remote. Candidates must reside in one of hirify.global’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Tier 1 | San Francisco Bay Area, New York, Seattle | $134,900 - $149,100; Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $118,750 - $131,250; Tier 3 | All other US metro areas | $108,300 - $119,700

Company

Fintech building home equity investments to make homeownership more valuable and accessible, with over $175M funding from top investors and 20,000+ customers.

What you will do

• Translate complex financial concepts into clear, motivating copy for emails, texts, in-product flows, and AI experiences like chat and knowledge base.
• Review homeowner research, call recordings, and funnel data to inform content decisions.
• Apply and maintain writing guidelines and messaging framework across customer touchhirify.globals.
• Collaborate with product designers, PMs, engineers, marketing, sales, legal, compliance, and ops.
• Monitor copy performance (open rates, clicks, conversions) and iterate based on data.

Requirements

• 2+ years professional writing experience in content design, product design, UX writing, or related field.
• Portfolio showing strong writing across formats like product copy, emails, long-form, marketing.
• Active user of AI tools for drafting, editing, research, ideas.
• Comfortable with subject matter experts and multi-stakeholder feedback.
• Detail-oriented in grammar, tone, consistency; curious about customers; open to feedback and iteration.

Nice to have

• Experience in fintech, financial services, or regulated industries.
• Writing prompts, knowledge bases, guardrails for production AI.
• A/B testing copy (subject lines, headlines, buttons).
• Drafting test plans, surveys, light user research on copy.

Culture & Benefits

• Generous health benefits: comprehensive medical, dental, vision, FSA, HSA.
• Unlimited PTO and 10 company holidays.
• Fully remote or onsite in Palo Alto HQ, flexible across US locations/time zones.
• Fully paid parental leave (up to 8 weeks + transition time).
• Equity, 401k, life/disability insurance, stipends for internet/mobile/wellness, home office setup, MacBook.