Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of SMB customers in the UK and Irish markets to ensure satisfaction and drive growth with an accent on up-selling and cross-selling. Focus on leveraging data analytics for business reviews and building long-term strategic relationships.

Location: Hybrid in Barcelona, Spain (3 days per week in office). Relocation support is available.

Company

hirify.global is an intelligent platform for travel and spend management designed to automate bookings, expenses, and invoice processing.

What you will do

• Own and develop a portfolio of SMB customers within the UK and Irish markets.
• Increase growth and margin through strategic up-selling and cross-selling of hirify.global products.
• Utilize data analytics to deliver regular business reviews and reports to senior stakeholders.
• Act as the primary liaison between internal teams and customers to ensure smooth product integrations.
• Build deep, lasting relationships to shape and optimize clients' business travel programs.

Requirements

• Native or near-native English proficiency (C2).
• Proven experience in account management or customer success.
• Must be based in or able to relocate to Barcelona, Spain.
• Ability to analyze and translate complex data into actionable insights for customers.
• Experience within SaaS or travel-tech industries is highly preferred.

Culture & Benefits

• Competitive compensation and equity ownership in the company.
• Comprehensive health support including private healthcare, gym allowance, and life insurance.
• 17 weeks of paid parental leave and a flexible compensation plan.
• Mental health support via Spring Health (12 therapy and 12 coaching sessions).
• Up to 20 "Work from Anywhere" days per year and relocation support to company hubs.
• Language lessons in English, Spanish, and Catalan.