Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving adoption, retention, and growth for high-value B2B SaaS accounts with an accent on data-driven business reviews and AI Agent implementation. Focus on maximizing customer ROI through proactive engagement and identifying commercial expansion opportunities.

Location: Must be eligible to work in Spain. Remote or Hybrid options available.

Company

AI-first SaaS company building AI Agents to help businesses deliver exceptional user experiences.

What you will do

• Manage a portfolio of Business plan accounts, taking accountability for retention and growth.
• Execute structured onboarding and business reviews based on measurable customer goals.
• Proactively monitor account health and implement intervention strategies to prevent churn.
• Demo AI Agent capabilities and translate business goals into technical workflows.
• Identify and execute upsell opportunities in collaboration with the Sales team.
• Report customer engagement metrics and product feedback to leadership.

Requirements

• 3+ years of experience in Customer Success or Account Management within B2B SaaS.
• Fluency in English and Spanish (both required).
• Eligibility to work in Spain.
• Strong analytical skills and experience using data to drive business conversations.
• Proven ability to conduct professional live demos and presentations.
• Quick learner regarding technical products and AI tools.

Nice to have

• Experience with AI products, chatbots, or automation tools.
• Familiarity with no-code/low-code platforms.
• Experience managing enterprise or upper mid-market accounts.
• Knowledge of CS metrics like NRR and churn rate.

Culture & Benefits

• Hybrid or full remote work options with a flexible schedule.
• International and upbeat company culture.
• Open vacation policy plus 26 days of paid leave and a birthday day off.
• Training budget and language lessons (English & Spanish).
• Transport tickets and flexible compensation via Cobee for Spain residents.

Hiring process

• 20-minute HR screening.
• Asynchronous practical test involving a product scenario and screen recording.
• 60-minute role-play and team interview focusing on technical and cultural fit.
• 15-minute culture check with the CEO.