Claims Adjuster Trainee

TL;DR

Claims Adjuster Trainee (Auto Insurance): Investigate, evaluate, and resolve automobile claims under close supervision in a structured classroom training program with an accent on developing proficiency in claims adjudication, customer communication, and regulatory compliance. Focus on achieving 85%+ scores in training scenarios, thorough claim investigations, accurate documentation, and efficient resolutions ensuring customer satisfaction.

Onsite in Rancho Cucamonga, CA

$26.00 Hourly

Company

Affordable specialty auto insurance provider focused on outstanding service.

What you will do

• Complete comprehensive claims training programs, achieving 85%+ on quizzes, scenarios, and final exam.
• Investigate automobile claims thoroughly, evaluate validity, and determine payouts based on policy terms.
• Resolve claims efficiently while adhering to company standards, industry practices, and regulations.
• Document investigations, evaluations, and actions accurately in claims management system.
• Communicate effectively with claimants, policyholders, and stakeholders via phone, email, and written correspondence.
• Maintain professionalism, regular attendance, and stay updated on regulations and policies.

Requirements

• Must be based in Rancho Cucamonga, CA for onsite office and call center work.
• 2-4 year college degree or 1+ year industry experience.
• Strong verbal and written communication skills; typing 35+ WPM with minimal errors.
• Ability to multitask in fast-paced, high-volume call center with background noise.
• Analytical skills, sound decision-making, empathy, and customer service orientation.
• Reliable attendance and punctuality; ability to handle high-pressure situations.

Culture & Benefits

• ABLE values: always do the right thing, be yourself, learn and evolve, execute.
• Medical, Dental, Vision, HSA, PTO, 401k, company holidays.
• Professional office environment with standard business hours, occasional extended hours or shifts.
• Team-oriented culture emphasizing professionalism, client service, and shared success.
• Fast-paced call center with performance metrics and flexibility for evenings/weekends as needed.