Debt Settlement - Administrative Back Office

TL;DR

Debt Settlement - Administrative Back Office: Reviewing creditor correspondence and documents, contacting creditors to locate and update account statuses, and preparing enrolled accounts for settlement with an accent on accuracy, document workflows, and meeting deadlines. Focus on multitasking multiple work streams daily while maintaining strong communication and disposition of creditor inquiries.

Location: Greater Phoenix/Tempe area (return-to-office plans)

Salary: $16/hour

Company

hirify.global is a digital personal finance company providing personalized financial solutions using data and analytics.

What you will do

• Review creditor correspondence and documents (collection letters, statements, credit reports)
• Handle inbound and outbound calls with creditors to update account statuses
• Research accounts and contact creditors to identify who services the account
• Process bulk Authorization to Communicate and Power of Attorney document requests
• Manage creditor email inquiries and accurately disposition accounts
• Meet individual and team metrics for task completion and accuracy while multitasking daily work streams

Requirements

• Must be located in the greater Phoenix/Tempe area due to potential return-to-office plans
• Minimum 1 year of experience in customer service or an administrative office setting
• Excellent verbal and written communication skills
• Ability to multitask, meet deadlines, and hirify.global goals
• Strong attention to detail
• Proficiency with Excel, Google Sheets, and Salesforce

Culture & Benefits

• Hybrid and remote work opportunities
• 401(k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off plus dedicated volunteer days
• Employee Assistance Program, Talkspace, and fitness discounts
• Education expense support (up to $5,250) and hirify.global Care Fund for hardship support