Portfolio Manager, Technology and Operations

TL;DR

Portfolio Manager (Technology and Operations): Oversee the full portfolio of initiatives for the LATAM office with an accent on prioritization, resource allocation, and cross-functional coordination. Focus on managing digital testing platforms, CRM enhancements, score reporting systems, and operational workflows while ensuring alignment with strategic goals and predictable delivery.

Location: Hybrid role based in San Juan, Puerto Rico office. Authorization to work in the United States required. Willingness to travel occasionally throughout Latin America and the United States (2-3 times per year).

Salary: $64,000 - $83,000

Company

Self-sustaining nonprofit delivering assessments and services to students, institutions, and partners across Latin America and the Caribbean.

What you will do

• Own and manage the Technology and Operations project portfolio, aligning with LATAM strategic priorities.
• Establish centralized intake, prioritization, and sequencing processes for initiatives.
• Oversee execution of cross-functional projects, tracking progress, mitigating risks, and ensuring on-time delivery.
• Coordinate with engineering, operations, research, and other teams to manage dependencies and provide visibility.
• Maintain portfolio roadmap with timelines, ownership, and status updates.
• Translate business needs into executable plans for technical teams.

Requirements

• Authorization to work in the United States.
• Bachelor's degree in information systems, Computer Science, Engineering, Business Administration, or related fields.
• 5+ years managing technology or operational projects, preferably portfolios of concurrent initiatives.
• Strong experience with cross-functional teams including technology, operations, and business stakeholders.
• Proven experience with Agile or Scrum methodologies and modern project management tools.
• Excellent written and verbal communication skills in both Spanish and English.

Nice to have

• Experience with digital platforms, CRM systems, or enterprise implementations.
• Familiarity with portfolio management practices, dashboards, and reporting tools.

Culture & Benefits

• Mission-driven work focused on expanding educational opportunities.
• Collaborative environment emphasizing impact, excellence, and continuous improvement.
• Supportive team with fair, competitive, location-adjusted compensation.
• Open conversations about compensation and benefits throughout hiring.
• Learner's mindset with emphasis on feedback, growth, and adopting emerging technologies like AI.

Hiring process

• Application review ongoing until position filled.
• Resume review, recruiter screen, hiring manager interview, performance exercise, panel interview, leadership conversation, and reference checks.