Enterprise Onboarding Project Manager (SaaS)

TL;DR

Enterprise Onboarding Project Manager (SaaS): Managing integration requirements and client onboarding for fitness software solutions with an accent on stakeholder communication and project lifecycle management. Focus on coordinating cross-functional teams to deliver system solutions, ensuring client value maximization, and documenting end-to-end integration requirements.

Location: Remote (Canada)

Salary: $76,000 – $81,000 CAD annually

Company

The #1 software provider for fitness businesses globally, supporting 30K clubs and 40M members with scalable, data-driven management solutions.

What you will do

• Lead clients through the onboarding process, clearly defining roles, responsibilities, and project timelines.
• Act as the primary client advocate, ensuring successful resolution of onboarding issues and maximizing solution value.
• Facilitate requirements discussions and document end-to-end business and financial integration needs.
• Collaborate with Software Development and upper management to advocate for product enhancements and resolve complex issues.
• Create and deliver brand-specific training content and conduct client training sessions.
• Use Salesforce, JIRA, and Asana to track interactions, manage task execution, and provide business reporting.

Requirements

• 3+ years of experience in project management and client facilitation.
• Advanced proficiency in Microsoft Excel.
• Must be dedicated to be available on-call 24/7.
• Strong leadership skills and the ability to make independent decisions and take calculated risks.
• Ability to coordinate several projects with multiple deadlines simultaneously.
• High school diploma or equivalent.

Nice to have

• Project Management Certification.
• College degree.
• Experience with Gym/Health club Management Software (MMS).
• Bilingual language skills.

Culture & Benefits

• Open PTO policy offering flexibility in how and when you take time off.
• Quarterly "Days of Disconnect" for collective team well-being.
• Comprehensive Medical, Dental, and Vision coverage.
• Parental and "Pawternity" leave for growing families.
• Quarterly fitness reimbursement through the Best Life Perk.
• Premium Calm App subscription for employees and dependents.