Customer Onboarding Specialist (SaaS)

TL;DR

Customer Onboarding Specialist (SaaS): Managing the technical implementation and onboarding process for B2B customers to ensure rapid time-to-value with an accent on workflow optimization and change management. Focus on designing project plans, leading migrations from legacy systems, and translating customer needs into product insights.

Location: Hybrid in Santiago, Chile (Office attendance required Tue, Wed, Thu)

Company

hirify.global is a customer operations platform designed for complex B2B relationships, enabling teams to scale communication without losing context.

What you will do

• Oversee implementation engagements as a product SME for net-new and expanding customers.
• Develop and lead detailed project plans to ensure successful execution and achievement of milestones.
• Facilitate regular updates to internal and external stakeholders to mitigate risks and resolve blockers.
• Lead change management efforts to promote smooth transitions for clients and end-users.
• Deliver training sessions, workshops, and documentation to educate customers on optimal workflows.
• Collaborate with Sales, Product, and Support teams to define project scope and influence the product roadmap.

Requirements

• 2+ years of experience in Implementation, Professional Services, or Customer Success within a SaaS company.
• Proven track record of deploying high-touch implementations for SMB to Mid-Market clients.
• Ability to manage multiple concurrent projects of varying complexity.
• Excellent verbal and written communication skills for presenting to both end-users and executives.
• Ability to understand and communicate technical concepts such as APIs and webhooks.

Culture & Benefits

• Competitive salary and fully covered health insurance (medical, dental, and vision).
• Generous paid time off, including a Winter Break from Christmas to New Year's Day.
• Monthly lifestyle stipend for fitness, health, and wellness activities.
• Monthly teleworking allowance for Wi-Fi, equipment, and cell data.
• Mental health support and family planning assistance via Workplace Options and Maven.
• Wellness Days provided in months without official holidays.