Junior Account Management Support (SaaS)

TL;DR

Junior Account Management Support (SaaS): Providing operational and client-facing support for unmanaged accounts within a travel and spend management platform with an accent on platform adoption and customer engagement. Focus on resolving inbound inquiries, identifying growth opportunities in unmanaged accounts, and supporting the broader Account Management team.

Location: Hybrid: Must be based in Barcelona, Spain (or be able to relocate)

Company

hirify.global is an intelligent platform for travel and spend management designed to automate travel bookings, expenses, and invoice processing.

What you will do

• Respond to customer inquiries for unmanaged accounts across all subscription types and company sizes.
• Drive platform adoption and usage among unmanaged customers to ensure they book travel consistently.
• Identify high-value "diamonds in the rough" accounts that may benefit from advanced solutions.
• Collaborate with Account Managers to create and maintain customer support materials for managed accounts.
• Propose and implement process improvements to enhance the overall customer experience.

Requirements

• English: Proficient spoken and written skills required.
• Strong organizational and time management capabilities.
• Proactive problem-solving mindset and creative thinking.
• Ability to prioritize tasks and manage a high volume of requests in a fast-paced environment.
• Eagerness to start or grow a career in Account Management or Customer Success.

Culture & Benefits

• Competitive compensation and equity ownership in the company.
• Private healthcare, gym allowance, and Life Insurance.
• Mental health support via Spring Health, providing therapy and coaching sessions.
• 17 weeks of paid parental leave and 16 paid hours per year for volunteering.
• Up to 20 "Work from Anywhere" days per year and relocation support to company hubs.
• Language lessons in English, Spanish, and Catalan.