Customer Success Manager (E-commerce)

TL;DR

Customer Success Manager (E-commerce/SaaS): Managing a portfolio of customers to drive strategy, growth, and value through the hirify.global personalization platform with an accent on B2B SaaS and e-commerce analytics. Focus on identifying growth opportunities, educating clients on industry best practices, and ensuring end-to-end ownership of client relationships.

Location: Remote or hybrid (Central European offices). Must be based in Czechia or Central Europe.

Company

hirify.global is building an agentic AI platform for personalization to revolutionize how businesses connect with customers across the entire customer journey.

What you will do

• Manage a portfolio of approximately 20 customers as a trusted advisor and industry expert.
• Drive strategy, growth, and value at every stage of the client cooperation.
• Ensure the Engagement product delivers consistent value aligned with client goals and strategy.
• Educate clients on industry trends and best practices to challenge the status quo.
• Take full end-to-end ownership of client relationships to ensure win-win outcomes for both sides.

Requirements

• 2–4 years of work experience, with 2+ years in B2B SaaS focused on online retail, e-commerce analytics, or marketing.
• Strong understanding of analytical concepts and ability to define crucial KPIs for decision-making.
• Familiarity with performance marketing, marketing automation, data science, A/B testing, and customer segmentation.
• English: Working proficiency required.
• Russian: Highly valued.
• Deep knowledge of e-commerce business models and current industry trends.

Nice to have

• Experience in media or advertising agencies.
• Proficiency in French, Italian, or Spanish.

Culture & Benefits

• Flexible working hours and a virtual-first approach with several global hubs.
• High degree of freedom and trust in a results-oriented culture without rigid corporate rules.
• Annual $1,500 professional education budget for books, courses, and certifications.
• Comprehensive well-being support including the Employee Assistance Program and Calm subscription.
• Quarterly 'DisConnect' days for global team wellness and unplugging.
• Equity opportunities via RSUs or Stock Options and company performance bonuses.