Casino VIP Host (iGaming)

TL;DR

Casino VIP Host (iGaming): Act as the primary relationship lead for engaged VIP players, managing the daily health of the VIP book with an accent on personalized outreach, bonusing oversight, and profitability protection. Focus on strategic product advisory, VIP lifecycle development, data-driven decision making, and proactive player reactivation.

Miami (on-site preferred; open to candidates from all locations)

Company

Founded in 2022 by Joey Levy and Jake Paul, hirify.global is the world's first real money gaming super app with products like Picks, Social Sportsbook, Social Casino, and Arcade, live in multiple US states and backed by top-tier investors.

What you will do

• Manage end-to-end relationships with a portfolio of VIP players via personalized SMS, phone, and email outreach to drive engagement and loyalty.
• Oversee bonusing execution, rewarding behaviors while managing reinvestment rates and protecting margins.
• Advise product team as the voice of the player on game providers, titles, and features to enhance VIP experience.
• Collaborate on building and refining the VIP lifecycle from onboarding to loyalty milestones.
• Analyze player data aligned with theoretical win for bonuses and monitor activity for proactive reactivation.
• Collect and translate player feedback on UX/UI and competition into actionable insights.
• Ensure all interactions comply with regulatory and responsible gaming standards.

Requirements

• 1–3 years in Casino Hosting, VIP Account Management, or luxury relationship management (Hospitality, Sales, Premium Concierge).
• Sharp commercial instincts for bonusing as investment, balancing generosity and P&L protection.
• High EQ and communication skills for high-pressure interactions with high-net-worth individuals.
• Passion for casino games and understanding of premium gaming experiences.
• Proactive, growth-oriented mindset to identify gaps and suggest solutions.
• Highly organized for managing high-volume communications and CRM records.

Nice to have

• Deep knowledge of iGaming landscape (slots, live dealer, providers).
• Experience with reinvestment rate calculations and player value assessment.
• Experience using CRM platforms like Salesforce or Zendesk.

Culture & Benefits

• Dynamic startup environment focused on innovation in sports and gaming.
• Collaborative culture embracing diversity and different perspectives.
• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or other protected characteristics.