Renewals Specialist (Cybersecurity)

TL;DR

Renewals Specialist (Cybersecurity/SaaS): Partner with account managers, channel partners, and customers to retain and expand revenue through on-time renewals, upsells, and accurate quoting with an accent on pricing, co-term calculations, and churn risk mitigation. Focus on validating ARR in Salesforce, building compelling proposals, and delivering quotes 90-120 days in advance while aligning entitlements with usage.

Location: 100% remote (USA only, for U.S. candidates)

Salary: $60,000 - $95,000 per year + commissions, equity grants (U.S. candidates)

Company

Global leader in AI-native cybersecurity platform stopping breaches for organizations across industries.

What you will do

• Validate ACV categories, account ARR, and renewal history in Salesforce with Sales Operations and escalate complex cases.
• Gather requirements for renewals, expansions, and upsells, handling co-term/true-up calculations and quoting.
• Build and deliver proposals, manage pricing/discounts, and secure approvals for challenging scenarios like multidate co-terms.
• Qualify decision makers, budgets, and timelines; deliver renewal quotes 90-120 days ahead of expiration.
• Consult customers for product feedback, provide high-touch service, and mitigate churn risks with account teams.

Requirements

• 3+ years in Renewals, Sales Operations, Account Management, or Customer Success
• Relevant experience in High Tech, SaaS, or Cybersecurity preferred
• Bachelor's degree or equivalent relevant experience
• Proficiency in MS Excel (advanced formulas, pivot tables, large datasets)
• Experience with Salesforce.com, SFDC reporting, Opportunity/Contract management; Salesforce CPQ (SteelBrick) ideal
• Exceptional communication skills and ability to manage multiple priorities in fast-paced environment

Nice to have

• Previous SaaS subscription renewals management
• Experience with Clari for forecasting

Culture & Benefits

• Market-leading compensation, equity awards, and comprehensive benefits including health insurance, 401k, PTO
• Competitive vacation, holidays, paid parental/adoption leaves
• Professional development, employee networks, volunteer opportunities
• Physical/mental wellness programs; Great Place to Work Certified