Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing a portfolio of mid-market and enterprise customers for an intelligent document workflow platform with an accent on revenue expansion and long-term retention. Focus on building stakeholder relationships, executing account plans for upsell/cross-sell, and aligning customer feedback with product direction.

Location: Hybrid, working 3 days a week in the office in Raleigh, NC

Company

hirify.global transforms static documents into intelligent, secure workflows for thousands of organizations globally, including Fortune 500 companies.

What you will do

• Own and grow a portfolio of mid-market and enterprise accounts.
• Build and execute account plans to drive upsell, cross-sell, and long-term retention.
• Establish relationships across customer organizations and present insights to stakeholders at all levels.
• Collaborate with Solutions, CS, and Partnerships teams to increase adoption and customer satisfaction.
• Manage account health, pipeline, forecasts, and renewal risks via Salesforce.
• Relay customer feedback to internal product teams to help shape the platform's direction.

Requirements

• 2+ years of experience in Account Management or Sales within B2B SaaS or tech.
• Proven track record of growing mid-market or enterprise accounts.
• Ability to articulate technical products to both business and technical audiences.
• Proficiency with Salesforce or equivalent CRM tools.
• Must be able to work from the Raleigh, NC office 3 days a week.

Nice to have

• Familiarity with Gong.
• Curiosity about AI tools.
• Background in developer tools, document processing, or APIs.

Culture & Benefits

• Competitive salaries and comprehensive benefits package.
• Annual global retreats (previously held in Croatia, Spain, and Greece).
• Low-meeting culture with a priority on asynchronous communication.
• Collaborative environment focused on continuous growth, innovation, and diversity.