Senior Account Manager (AI)

TL;DR

Senior Account Manager (AI/SaaS): Managing and growing a book of business in EMEA with an accent on French-speaking markets and AI-driven customer service solutions. Focus on driving revenue through strategic renewals, value-based selling, and cross-functional leadership to deliver ROI for mid-market customers.

Location: Hybrid in London, England (must be in office at least 3 days per week)

Company

hirify.global is an AI Customer Service company on a mission to help businesses provide incredible customer experiences through advanced AI agents and support suites.

What you will do

• Independently manage and grow the pipeline for the EMEA book of business via account development and outbound efforts.
• Proactively manage the renewal lifecycle to ensure long-term customer partnership and success.
• Employ a structured, data-driven sales process to prioritize activities and deliver accurate forecasting.
• Act as a consultative partner using value selling and ROI analysis to solve customer problems.
• Lead cross-functional teams including Solution Engineers, CSMs, and Product to close complex deals.
• Master AI fluency to articulate how the product suite connects to customer KPIs and long-term value.

Requirements

• 5+ years in a B2B SaaS closing role with a consistent track record of exceeding quotas.
• Fluent French speaking to a solid business level is essential.
• Experience in CS, CX, or CRM is a significant advantage.
• Ability to translate complex AI features into clear business outcomes for diverse buyers.
• Strong business acumen with experience in value-based selling and negotiation.
• Must be based in London and able to work from the office at least 3 days per week.

Nice to have

• Practical experience in Value Selling, Command of the Message, and/or MEDDPICC.
• Familiarity selling AI-enabled products or automation tools.
• Additional European languages.

Culture & Benefits

• Competitive salary and equity in a fast-growing product company.
• Comprehensive health and dental insurance for employees and dependents.
• Unlimited access to Claude Code and best-in-class AI tools for experimentation.
• Flexible paid time off and generous maternity/paternity leave.
• Daily provided lunch, snacks, and a fully stocked kitchen.
• Pension scheme with match up to 4% and Cycle-to-Work scheme.