Head of Customer Accounts (Aerospace)

TL;DR

Head of Customer Accounts (Aerospace): Managing a portfolio of high-value aerospace and defense accounts with an accent on relationship-building and cross-functional coordination. Focus on ensuring traceability, compliance with AS9100 standards, and seamless delivery of complex electronics systems.

Location: Must be based in Manhattan, KS, United States

Company

hirify.global is an AS9100-certified electronics manufacturer specializing in PCB population, box build, and environmental testing for aerospace and defense clients.

What you will do

• Manage key aerospace and defense accounts, building trust-based relationships to exceed client expectations.
• Serve as the primary point of contact, coordinating the full order fulfillment lifecycle from inquiry to post-sale support.
• Maintain accurate records in the ERP system to ensure traceability and compliance with AS9100 standards.
• Collaborate with Operations and Engineering to align production schedules and manufacturability with customer specifications.
• Partner with Commercial and Finance teams to negotiate contracts, pricing, and track project costs.
• Monitor account health and deliver executive summaries on KPIs such as on-time delivery and satisfaction scores.

Requirements

• 3+ years of experience in account management or sales, preferably within the aerospace, defense, or electronics manufacturing sectors.
• Strong understanding of aerospace manufacturing processes (PCB population, box builds, environmental testing).
• Familiarity with AS9100, ISO9000, and FAA compliance standards.
• Proficiency in ERP/MRP systems for maintaining order books and tracking opportunities.
• Bachelor’s degree in Business, Engineering, or a related field.
• Work authorization and physical presence in Manhattan, KS, United States.

Nice to have

• 5+ years of experience in aerospace or defense account management.
• Experience managing government contracts.
• Certification in sales/account management or as an AS9100 auditor.
• Knowledge of lean principles or supply chain management.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Financial perks such as Health Savings Accounts (HSA) and a 401(k) plan with company match.
• Generous paid time off and student loan assistance.
• Opportunity to work on cutting-edge projects within a driven, professional team.