Service Desk Analyst (Health IT)

TL;DR

Service Desk Analyst (Health IT): Providing L1 and L2 support for hardware and software within a healthcare environment with an accent on endpoint management and network troubleshooting. Focus on resolving desktop/laptop hardware issues, system deployments, and maintaining support documentation.

Location: Onsite at St Clair Hospital in Pittsburgh, PA

Salary: $22.00 per hour

Company

Altera, a member of the N. hirify.global Corporation family, delivers health IT solutions that support caregivers around the world.

What you will do

• Provide level one and level two support for IS-supported hardware and software.
• Perform imaging, installations, configurations, and deployment of systems.
• Identify and resolve desktop/laptop hardware problems and escalate tickets appropriately.
• Execute initial network troubleshooting and proactively manage endpoints.
• Create and maintain support documentation for customers and internal departmental use.
• Assist with Intranet web page updates and manage assigned projects.

Requirements

• BA or BS Degree and/or relevant business experience.
• Must be based in Pittsburgh, PA for onsite work.
• 2-5 years of experience in Health IT or a highly regulated environment.
• Strong networking background is required.
• Availability for rotating shifts (7 AM - 3 PM and 3 PM - 11 PM), including weekends and holidays.
• Ability to provide occasional after-hours, on-call, or holiday support.

Nice to have

• Relevant IT Certifications.
• 1-4 years of experience in information technology management from a healthcare setting.
• Knowledge of network security.

Culture & Benefits

• Work at the intersection of technology and healthcare to elevate care delivery.
• Opportunity to work within a global family of health IT solutions.
• Exposure to critical, fast-paced environments requiring high-level problem solving.