Senior Account Manager (Small Business)

TL;DR

Senior Account Manager (Small Business) (SaaS/AI): Drive pipeline, revenue growth, and renewals for EMEA small business customers with an accent on consultative selling, value-based strategies, and AI product fluency. Focus on multithreading accounts, leading cross-functional teams, and building long-term partnerships through data-driven forecasting and ROI analysis.

Location: Hybrid in Dublin, Ireland (office at least 3 days per week)

Company

AI Customer Service company building Fin, the advanced AI agent, and Helpdesk suite for impeccable, always-on support trusted by 30,000 global businesses.

What you will do

• Drive pipeline and revenue by developing your book of business and outbound efforts in large accounts.
• Proactively manage renewal lifecycle to ensure long-term customer partnerships.
• Execute structured, data-driven sales process with accurate weekly forecasting.
• Act as consultative partner using value selling, ROI analysis, and industry-specific advice across sales lifecycle.
• Lead cross-functional teams including Solution Engineers, CSMs, Product, and Marketing to close complex deals.
• Master hirify.global product suite, especially AI capabilities, and connect to customer KPIs.
• Build strong customer relationships by understanding workflows, metrics, and executive priorities.

Requirements

• 3+ years in B2B SaaS closing role with quota attainment track record (CS, CX, CRM experience advantage).
• Proven business development to generate and manage pipeline.
• Strong business acumen, value-based selling, ROI articulation, negotiation.
• Autonomous learning of AI/technical concepts and translation to business outcomes.
• Cross-functional influence to manage projects and stakeholders.
• Exceptional written/verbal communication tailored to audiences.
• Growth mindset with coachability and continuous learning.

Nice to have

• Experience with Value Selling, Command of the Message, MEDDPICC.
• Familiarity selling AI-enabled products or automation tools.
• Additional European languages.

Culture & Benefits

• Competitive salary, equity, regular compensation reviews.
• Unlimited access to Claude Code and AI tools; experimentation encouraged.
• Pension scheme with 4% match, comprehensive health/dental insurance, life assurance.
• Flexible paid time off, paid maternity/paternity leave.
• Daily lunch, snacks, fully stocked kitchen, Cycle-to-Work scheme.
• MacBooks (Windows for some roles), hybrid policy with office 3+ days/week.