Manager, Account Management (Legal AI)

TL;DR

Manager, Account Management (Legal AI): Leading a team of Account Managers and Team Leads to drive retention and growth for legal professionals using AI-powered software with an accent on operational excellence and revenue growth. Focus on scaling AI-first customer success workflows, managing complex escalations, and optimizing the conversion funnel.

Location: Hybrid; must be based in Vancouver, Calgary, Toronto, Dublin, London, New York City, or Sydney (office attendance min. twice per week)

Salary: $113,500 – $170,300 CAD

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

• Lead a growing team of Team Leads and Account Managers responsible for the retention, growth, and adoption of hirify.global’s product suite.
• Build and launch new outreach strategies, playbooks, and AI-first workflows to drive operational efficiency.
• Partner cross-functionally to improve processes, increase inbound lead sources, and reduce administrative friction.
• Oversee high-stakes customer escalations and implement proactive strategies for client satisfaction and activation.
• Own the team's pipeline funnel forecast and report performance metrics to senior leadership.
• Recruit, hire, and mentor talent using situational leadership to foster a collaborative, results-oriented culture.

Requirements

• 5-7 years of management experience leading both individual contributors and other leaders.
• Proven track record of scaling teams, tools, and workflows in high-velocity SaaS environments.
• Experience building and deploying cutting-edge AI workflows for Customer Success.
• Strong sales fundamentals and experience managing revenue-delivering teams.
• Expertise in owning customer escalations and driving positive business outcomes.
• Must be based in one of the specified hub cities (Vancouver, Calgary, Toronto, Dublin, London, NYC, or Sydney).

Nice to have

• Experience in FinTech or Scaled Success.
• Proficiency with Salesforce or Customer Success tools such as ChurnZero.
• Experience working in a dynamic, fast-moving startup environment.
• Bachelor’s degree or equivalent professional experience.

Culture & Benefits

• Competitive, equitable salary with top-tier health, dental, and vision insurance.
• Hybrid work environment supporting a balance of remote and in-office collaboration.
• Flexible time off policy with an encouraged 20 days off per year.
• $2,000 annual counseling benefit.
• RRSP matching and RESP contribution.
• hirify.globalversary recognition program for long-term milestones.