Key Account Manager, DCR (DACH & BENELUX)

TL;DR

Key Account Manager, DCR (DACH & BENELUX): Manage key Distribution, Catering & Retail accounts across the region with an accent on driving new business, building long-term partnerships, and delivering profitable sustainable growth. Focus on customer relationship management, sales planning, market development, and cross-functional coordination with operations and customer service.

Location: Remote, based in the Netherlands, with frequent travel across DACH & BENELUX regions.

Company

Global provider of sustainable packaging solutions ensuring hygiene and safety of food and drink worldwide.

What you will do

• Maintain and strengthen relationships with existing DCR customers and prospects, driving sales growth and customer satisfaction.
• Develop sales plans, manage budgets, achieve volume/turnover/margin targets, and lead forecasting.
• Identify new market opportunities, grow market share, and collaborate with customer service in Germany.
• Handle complaints process, coordinate with production on quality issues, and assess technical feasibility of requests.
• Oversee payments, debts, credit limits, and aging stock.
• Prepare weekly/monthly reports on market developments, customer issues, competitors, and visit action lists.

Requirements

• Bachelor’s degree in Commercial, International Business, Management, or similar.
• Minimum 5 years B2B sales experience with manufacturing industry experience, ideally packaging.
• Strong network and experience in retail space.
• Proven track record in commercial improvement, international trade, business administration, and basic finance.
• Strong technical affinity, communication, negotiation skills, and international mindset.
• Fluent Dutch and English (spoken and written), ideally German.

Nice to have

• Experience with Salesforce and Power BI.

Culture & Benefits

• Autonomy to shape your region and customer portfolio.
• Collaborative international environment with strong internal support.
• Competitive salary and benefits package.
• High visibility strategic role in a global leader in sustainable packaging.

Hiring process

• Initial 30-minute Teams meeting with Talent Acquisition.
• 1-hour Teams interview with hiring manager, online assessment.
• Face-to-face interview (location dependent) with manager and HR.