Account Manager (Retail)

TL;DR

Account Manager (Retail): Driving expansion and managing high-value retail customers for a cloud commerce platform with an accent on relationship building, sales quota attainment, and customer success. Focus on delivering Quarterly Business Reviews, analyzing usage data for retention, and collaborating cross-functionally to improve the customer journey.

Location: Based in Amsterdam, Netherlands. Fluency in Dutch is a must.

Company

Cloud commerce platform helping retail, hospitality, and golf businesses simplify and scale their operations.

What you will do

• Nurture relationships with existing high-value retail and ecommerce customers to ensure ongoing success.
• Meet and exceed sales quotas and drive account expansion within the book of business.
• Plan and deliver Quarterly Business Reviews (QBRs) and Success Plans.
• Monitor usage data and health indicators to implement retention and growth strategies.
• Collaborate with implementation, support, and product teams to resolve at-risk events and ensure satisfaction.
• Funnel customer feedback to internal teams to address product gaps and improve the customer journey.

Requirements

• Fluency in Dutch and English is mandatory.
• Experience in customer success, account management, or business development.
• Understanding of solution-based consultative sales within a SaaS environment.
• Proven ability in task and time management, including funnel management.
• Must be based in Amsterdam, Netherlands.

Nice to have

• Bachelor’s degree in a relevant field.
• Experience using Salesforce and Churn Zero.
• Industry expertise in retail or hospitality.

Culture & Benefits

• Flexible work environment with a "People Experience" perk allowing remote work for up to 60 days a year.
• hirify.global share scheme for employee ownership.
• Health & Wellness Credit of up to 400 EUR per year.
• Mental health support via the Modern Health App.
• Free access to LinkedIn Learning for professional growth.
• Transit benefits and provided office snacks and meals in the Amsterdam office.