Implementation Manager (SaaS)

TL;DR

Implementation Manager (SaaS/B2B): Leading customer onboarding and workflow optimization to ensure time-to-value for B2B clients with an accent on project management and change management. Focus on deploying high-touch implementations, managing cut-over and migration experiences, and aligning product capabilities with client needs.

Location: Santiago, Chile (Hybrid: Office attendance required Tuesday, Wednesday, and Thursday)

Salary: Competitive salary

Company

A customer operations platform built for B2B complexity that synchronizes team tools and customer conversations.

What you will do

• Oversee implementation engagements as a product SME for new customer onboardings and workflow optimizations.
• Develop detailed project plans and timelines to ensure successful execution and achievement of milestones.
• Lead change management strategies to minimize user resistance and promote smooth transitions for clients.
• Deliver training sessions, workshops, and documentation to educate customers on effective workflow use.
• Manage cut-over and migration experiences from legacy systems to hirify.global with minimal disruption.
• Collaborate with Sales, Product, and Support teams to define project scope and influence the product roadmap.

Requirements

• Must be based in Santiago, Chile.
• At least 2 years of experience in Implementation, Professional Services, or Customer Success within a SaaS company.
• Proven track record of managing multiple concurrent projects for SMB to Mid-Market clients.
• Strong communication skills with the ability to explain complex technical issues in simple terms.
• Technical proficiency in understanding and discussing concepts like APIs and webhooks.
• Experience delivering presentations to diverse audiences, from end-users to executives.

Culture & Benefits

• Comprehensive health insurance (medical, dental, and vision).
• Generous paid time off, including a Winter Break from Christmas to New Year's Day.
• Monthly lifestyle stipend for fitness, health, and wellness.
• Monthly teleworking allowance for Wi-Fi and equipment.
• Mental health support via Workplace Options and family planning support via Maven.
• Wellness Days provided on months without official holidays.