Principal Solution Engineer (Healthcare AI)

TL;DR

Principal Solution Engineer (Healthcare AI): Leading the pre-sales process and designing digital consumer experiences for a healthcare CX platform with an accent on aligning platform capabilities with business value. Focus on architecting high-engagement healthcare solutions and defining digital business models for payers and providers.

Location: Toronto (On-Site), New York, or Boston. Must be based in Canada or the US

Salary: $175,000 – $200,000 USD / $165,000 – $210,000 CAD

Company

Leading healthcare consumer experience (CX) platform powered by AI, serving over 63 million people worldwide.

What you will do

• Partner with Strategic Account Directors to showcase platform capabilities to prospective healthcare customers.
• Design innovative digital consumer experiences and business models for the healthcare sector.
• Architect solutions that connect technical capabilities to business drivers like growth and service automation.
• Create presentations, mock-ups, and demonstrations in collaboration with product and design teams.
• Work cross-functionally with implementation and engineering teams to scale digital health experiences.
• Support the growth team with RFPs, RFIs, and technical evaluations.

Requirements

• 8+ years of experience in Solutions Engineering, Pre-Sales, or Solutions Consulting.
• 10+ years of total professional experience.
• Deep healthcare industry experience, specifically within the Payer market.
• Proven track record in solution architecture and software demonstrations for digital health.
• Experience with PaaS or SaaS platforms.
• Bachelor's degree or equivalent.

Nice to have

• Master's degree.
• Product Management experience.

Culture & Benefits

• Collaborative environment with a mix of office-centric and remote-eligible roles.
• Hybrid work model for Toronto-area employees (Monday-Thursday in-office).
• Flexible Remote Days (10-20 per quarter) for focus and deep-work.
• Commitment to equal employment opportunity and diversity.

Hiring process

• Application review by a human recruiter.
• Introductory call to discuss goals and alignment.
• Team-specific interview process.
• Reference and background checks prior to the offer.