Director, Sales and Account Management (Healthcare SaaS)

TL;DR

Director, Sales and Account Management (Healthcare PaaS): Leading enterprise-scale sales and account management for AI-powered healthcare CX platform in Australasia with an accent on business development, revenue growth, and strategic partnerships. Focus on owning end-to-end sales cycles, executing account plans, negotiating complex deals, and ensuring customer success.

Location: Australia (first employee on the ground, supporting customers in Australia & New Zealand)

Company

Leading AI-powered healthcare consumer experience platform reaching 63M+ people globally, powering digital experiences for brands like Highmark Health, Manulife, and Medibank.

What you will do

• Lead end-to-end sales processes for strategic accounts, formulate strategies, and drive revenue growth in private health insurers, providers, public agencies, pharmacies, and digital health innovators.
• Develop and execute account plans for Australasian customers, build pipeline through relationships and account-based marketing.
• Nurture existing relationships, identify upsell/cross-sell opportunities, and ensure long-term customer success and value realization.
• Negotiate software and services agreements, create demand using healthcare expertise, and collaborate with executives on tailored sales materials.
• Serve as voice of Australasian customers to product leadership and improve sales processes for new verticals.
• Leverage AI tools in daily workflow to enhance productivity, problem-solving, and team processes.

Requirements

• 10+ years in PaaS/SaaS sales and account management; 5+ years in healthcare digital transformation/consumer engagement
• Strong knowledge of Australian healthcare industry (providers, pharmacy retailers)
• Proven quota attainment in complex sales, exceptional C-suite relationship-building skills.
• Demonstrated strategic account planning, analytical/problem-solving skills.
• Proficiency with Salesforce and sales tools; experience with client presentations.
• Bachelor's in Business or equivalent; AI fluency with practical experience using AI tools responsibly.

Nice to have

• Experience in health benefits industry.

Culture & Benefits

• AI-native organization expecting all to leverage AI for productivity and impact.
• Collaborative Go-to-Market team with Solution Engineering, Partnerships, Product Marketing, Delivery, and Product Management.
• Equal opportunity employer committed to diversity; flexible remote days for Toronto-area (general policy).

Hiring process

• Application review by recruiter (human), initial outreach to discuss goals and role-specific process.
• Team-specific interviews, reference and background checks (additional for US candidates).
• Final offer upon alignment.