Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing customer relationships for an AI-native MDR platform with an accent on driving adoption, retention, and security outcome maximization. Focus on executing customer success plans, conducting business reviews, and collaborating cross-functionally to reduce churn.

Location: Must be based in the USA. Hybrid roles in Overland Park, KS or Sarasota, FL; fully remote available for exceptional talent. Relocation packages available to Kansas City or Sarasota.

Company

hirify.global is an AI-native, automation-first Managed Detection and Response (MDR) provider focused on revolutionizing cybersecurity through advanced threat detection and rapid response.

What you will do

• Act as a trusted advisor to customers, ensuring they fully leverage the MDR platform to meet security goals.
• Own the post-sale customer relationship to drive engagement, retention, and expansion opportunities.
• Develop and execute customer success plans, ensuring smooth onboarding and continued adoption.
• Serve as the voice of the customer by providing feedback to internal teams for product improvements.
• Conduct regular business reviews to assess security posture and align on future goals.
• Analyze customer usage data to identify trends and implement strategies to mitigate churn.

Requirements

• 3+ years of experience in Customer Success or Account Management within cybersecurity, SaaS, or MDR services.
• Strong understanding of cybersecurity principles, threat detection, and incident response.
• Bachelor's degree in Cybersecurity, Computer Science, Business, or equivalent experience.
• Must be based in the US or be open to relocating to the USA.
• Ability to travel 10-15% to meet with key customers.

Nice to have

• Familiarity with SIEM, EDR, SOAR, Google SecOps, or Chronicle.
• Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager).

Culture & Benefits

• Opportunity to work with cutting-edge AI-driven cybersecurity technologies.
• Competitive salary and benefits package.
• Aggressive relocation packages to thriving hubs with lower taxes (KS, FL).
• Culture of growth and development in AI, cybersecurity, and emerging technologies.
• Collaborative environment emphasizing the community of in-person work.