Customer Success Director (Fintech)

TL;DR

Customer Success Director (Fintech): Managing direct relationships with financial institutions and fintech clients across the Americas to maximize product adoption and retention with an accent on driving revenue growth through renewals and expansion. Focus on building strategic client success plans, managing high-impact accounts, and translating customer insights into product improvements.

Location: Fully Remote, US

Company

hirify.global is a leader in digital banking fraud prevention and payment security, protecting over 210 million active users globally through innovative authentication solutions.

What you will do

• Manage a portfolio of financial services clients across the AMER region to ensure ongoing satisfaction and value realization.
• Develop and execute tailored client success plans aligned with business goals and adoption maturity.
• Monitor client health using data to proactively identify risks and ensure long-term satisfaction and renewals.
• Drive revenue growth by identifying upsell and expansion opportunities in collaboration with the Commercial team.
• Act as the voice of the customer by feeding insights back to Product, Engineering, and Support teams.
• Manage escalations and coordinate support to ensure issues are resolved promptly.

Requirements

• Must be based in the US.
• 3+ years of experience in Customer Success, Account Management, or a related role within fintech, SaaS, or enterprise technology.
• Solid understanding of digital banking, authentication, cybersecurity, or payments.
• Strong interpersonal skills with the ability to engage C-level stakeholders and technical teams.
• Proficiency with CRM tools and customer success platforms like Salesforce or Gainsight.
• Experience working with cross-functional teams in global organizations.

Culture & Benefits

• Flexible working hours and remote work options.
• Exposure to cutting-edge technology and industry-leading colleagues.
• Ample growth opportunities within a global environment.
• Inclusive and diverse workforce culture.