Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Managing a portfolio of strategic enterprise accounts to ensure measurable value from the hirify.global AI Platform with an accent on net revenue retention and expansion. Focus on building deep executive relationships, translating technical risk into business impact, and mentoring junior CSMs.

Location: Remote (United States)

Salary: $95,000–$125,000 + variable commission + equity

Company

hirify.global is the gold standard for Python, data science, and AI, providing a centralized platform for sourcing, securing, and deploying AI at scale for 95% of the Fortune 500.

What you will do

• Manage a $6M+ book of business, building deep relationships with C-suite and VP-level executives.
• Drive value-based conversations using health scores and product usage data to eliminate filler meetings.
• Maintain rigorous account documentation, including success plans, stakeholder maps, and risk flags.
• Collaborate with Sales, Product, and Engineering to advocate for customer needs and mitigate risk.
• Proactively research and prospect new business units and decision-makers within existing accounts.
• Contribute to CS playbooks, engagement templates, and mentor less experienced CSMs.

Requirements

• 6+ years of experience in customer success or account management.
• Proven track record managing large enterprise accounts (10,000+ employees) and $6M+ books of business.
• Must be based in the United States.
• Experience working with technical buyers in IT, engineering, security, or data science teams.
• Proficiency with CRM tools and health scoring methodologies.
• Bachelor's degree or equivalent experience.

Nice to have

• Experience in high-growth or early-stage companies building structure from scratch.
• Familiarity with open-source ecosystems, package management, or supply chain security.
• History of contributing to team infrastructure, playbooks, or peer coaching.

Culture & Benefits

• Fully remote setup with flexible hours.
• High-performance environment where results are recognized and rewarded.
• Comprehensive health package: Medical, Dental, and Vision insurance.
• Flexible vacation policy and paid parental leave.
• Monthly wellness stipend and mental health resources.